FAQ

How long does delivery take?

All orders are processed within 1-3 business days. From the shipping date, you can expect your order within 8-16 business days, depending on carrier availability and location. Faster delivery is sometimes possible. In order to be able to offer you the best prices and the latest designs, we ship the products directly from the manufacturer in Asia.

What if I don't like the product?

Eyeneed grants you a return within 14 days after receipt and refunds you the money immediately. However, this only applies to faulty and defective goods. First, please take a look at the Returns and Returns Policy.

Will Eyeneed pay any customs fees?

Unfortunately, it is not possible for us to assume all possible customs costs from our customers. However, we support you with low product prices and free shipping.

What is your mission?

We are constantly working to improve the quality of life of our customers with high-quality products. Our highest priority is the complete satisfaction of our customers and the constant optimization of our brand.

Why exactly Eyeneed?

We only offer our customers selected, high-quality products. The products go through a rigorous process before they are offered for sale in our online shop. That's why we let experts put our products and production through their paces. This is how we can guarantee 100% good quality.

How can I give my feedback?

Use our contact form for this. We are always open to feedback, suggestions for improvement and also requests from our customers. We will reply as soon as possible. So do not hesitate to contact us if necessary. We are at your disposal 24/7.

If you have any further questions, our customer service is at your disposal. Simply contact us using the contact form and we will answer your question.